Frequently Asked Questions

How can this site be free?

Our site was developed to help non-profit organizations, corporations and clubs organize and execute golf events. There are over 1 million golf events held annually in the U.S. Until now, there was no on-line planning tool that provided everything from a free tournament website, to marketing tools, to promotion of an event.

We are supported by advertising from golf companies and from tournaments that purchase tournament products and services from our tournament shop. You have no obligation to purchase anything and we will not ask for a credit card anytime during the process unless you wish to purchase something from the tournament shop.

Our goal is to help your have a great event and save time using our planner. We have been involved with over 10,000 events since 1998 and we will gladly send you a list of references if you like. Just e-mail info@golfdigestplanner.com for references or with any questions about the Golf Digest planner.

Is my information secure?

We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and your information is protected by the strongest encryption methods and security protocols available.

What happens during the Wizard?

We will ask you questions that apply to organizing a golf event. The questions are based on our experience in organizing an event and focuses on your event date, course, format, sponsorships and events. Once you complete the Wizard (usually takes 6 -10 minutes), you will see a Tournament Summary. At that point you can also publish your website instantly and be ready to accept player and sponsor registrations. It is that easy. From the tournament summary, you will be able to click on links to change details on your events, see reports, send e-mails to potential players and sponsors and set up player pairings. There are help screens throughout the Wizard and on every section. In addition, you can call us toll-free at 888-476-3777 at anytime during business hours ( 8-5 ET) or e-mail us at info@golfdigestplanner.com for help.

Do you sell any of the information gathered on the site?

We do not sell or contact information with any third party.

What is your return policy?

We have a 100% satisfaction guarantee. We want you to be happy with all merchandise and services purchased through the Golf Digest Planner.

Merchandise that has not been customized can be returned within 30 days for a full refund. Merchandise must be returned in good condition and the buyer is responsible for shipping costs.

If we are responsible for any error in merchandise shipped and received by you, we will replace the items or issue a credit. We will pay shipping to return all items where we are at fault.

Why don't you charge setup and art charges like other companies?

Because we are the largest supplier to golf events in the U.S., we are able to negotiate contracts with our manufacturing facilities to eliminate all set up charges. We have substantial in-house art department and, combined with the latest on-line technology, can process your logos efficiently for no extra cost to you.

What is digitizing?

Digitizing is the process of taking any image and turning it into a language that the embroidery machine will understand. This is how we can apply your logo and sponsor logo to golf shirts, bags and other decorated items. We offer FREE digitizing because we do everything in-house, while others charge as much a $125 to do the same work.

What is your credit policy?

Payment is required at the time of each order. We accept Visa, MasterCard, Discover and American Express.

Credit can be established in two ways for future orders:

If your company or organization has a satisfactory rating in D&B (Dunn and Bradstreet) and provides written authorization (purchase order or purchase order number) with the order.
If your company is not D&B rated, you can establish credit (if requested) by completing a credit application. Orders will be pre-paid until the credit application is approved.
If credit is established, our terms are Net 30 with a 1% per month penalty charge on all unpaid balances

How should we submit artwork?

Artwork should be provided in an electronic format (jpg, eps, bmp) at a minimum 300 dpi.

How do you handle shipping and handling?

All shipping and handling is billed FOB the manufacturing plant location. These charges will be quoted to you at the time of your order so you know exactly what you will be charged.

How do I know my order will be produced properly?

Our technology allows you to see and proof most items on-line to avoid any mistakes. In some cases we will send you an electronic proof. A pre-production sample can be provided for large orders and will be billed at our cost plus shipping.